Use rules when the path is known
Traditional automation is usually better for predictable steps, strict calculations and stable system actions. It is easier to test, explain and operate.
Use agents for bounded judgment
Agents become useful when a workflow requires interpreting unstructured information, selecting tools or adapting the next step. Their permissions and available actions should remain deliberately constrained.
Design for approval and recovery
Consequential actions need human approval, audit logs, retries and a clear path when the model is uncertain or a connected system fails.
References and further reading
Official and independent guidance used to support this practical overview. Product capabilities and pricing can change; verify current provider documentation before making a final decision.